Help Center

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method for goods - Once you confirm and complete your Order, We will ship your package within 3 business days maximum. We will provide a tracking number for fulfilled Orders. At this time Chechout is only available for Continental USA locations. Others Locations, Please Contact us at support@dionsera.shop

Our support team is always happy to guide you at any step!

•  What information do I need to check out?

Our checkout is easy, fast, and secure. Enter your phone number or email, your shipping address and payment method, then place your order!

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
• We also accept offline payments via check, wired transfer & direct bank deposit in USA.
• Cash on Delivery is not available at this time

Note that additional exchange fee may apply if your currency is other than US dollars.

Shipping & Delivery method is Only Available At the checkout for "Continental USA" locations.

• Orders are Delivered 2 to 5 Business Days Continental USA. Please contact us for shipping Arrangement for others locations. Shipping Item price may vary depending on locations. Offer may not be available for somes locations. Any "Out of Continental USA" shipping  will need Shipping arrangements confirmed before you can proceed to checkout. Please contact us with destination details to place your order.
• Fulfillment time: We will fulfill your Order within maximum 3 Business days. We will provide a tracking Number for fullfiled Orders.

Delivery times: Is Usually 2-5 business Days for any "Continental USA" locations. Others Locations, Please contact us at support@dionsera.shop or https://dionsera.shop/pages/contact

• Shipping time might vary depending on your item, location, shipment method and other factors. We provide tracking number after processing your order.

Shipping cost:

• Orders under $50 Value will have $7.99 Flat shipping fees "Continental USA locations". Taxes will be collected if due. Full price will be displayed at checkout. Please contact us for Shipping Arrangement for any "Out of Continental USA locations".
• Orders over $50 will get Free shipping Anywhere "Continental USA"  locations.
• Contact information: support@dionsera.shop or at https://dionsera.shop/pages/contact

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email support@dionsera.shop with the subject 'Returns' and include your order number, name and the reason for the return.
• Our team will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.